Article 1: Terms of Payment
We require a minimum deposit of one third of the
purchase price, which we will retain until delivery
is complete. The two-thirds balance is due upon
delivery in the form of cash, cashier’s check or
money order. In the case of partial deliveries, we
require the balance to be paid on the item(s) that
you are receiving with a deposit remaining on the
undelivered item(s). Grant’s is not bound by
limiting endorsements on checks. In case of a
pricing error or misquote, you may cancel the order
or pay the corrected sales price. In case of math
error, you agree to pay the corrected amount.
Article 2: Special Orders
Availability of special order merchandise is not
guaranteed. We will be happy to furnish you with
estimated delivery dates, however they are just
estimates. We have no control over delivery schedule
changes made by the factories or over the accuracy
of information furnished to us by factories.
Once your special order merchandise is ordered, your
deposit becomes non-refundable and non-transferable.
If for any reason the goods are no longer available,
we assume no liability and will refund your deposit.
Additional pieces purchased at a later date are
subject to availability from the manufacturer. In
addition, the manufacturer cannot guarantee that the
dye lot on upholstered goods or the stain on case
goods will match your original purchased goods.
You are responsible for measuring to be sure
merchandise will fit through doorways, stairways,
into elevators, etc.
Article 3: Deliveries
We request that you accept delivery or pick-up your
merchandise within 10 days of being notified of its
availability, unless otherwise stated on the front
of this contract. If this is not convenient or you
are having a problem of any kind, please give us a
call. However, if we do not hear from you, we may
release the merchandise from you order(s) and it
will be necessary for you to contact us to make
other arrangements. Any change of address, phone
number, etc., should be communicated to us.
To prepare for the delivery of your merchandise, you
must do the following: 1) Ensure that someone 18
years of age or older is home to accept delivery. 2)
Remove snow or any other obstacles that might hinder
our delivery crew. 3) Clear the room(s) where your
new furniture will be placed. Drivers cannot move or
remove existing furnishings that are not listed on
the delivery documents. This includes, but not
limited to, electronic components (e.g. televisions,
computers, stereos) 4) You are responsible for
removing doors, if needed, to facilitate delivery.
If a delivery requires the removal of a window, you
will need to make arrangements and pay for it on
5) Deliveries made above the first floor without
access to an elevator will be subject to an
6) It is your responsibility to report to us any
special delivery conditions.
7) To ensure the safety of our drivers, we will
determine if they will make deliveries during
hazardous weather conditions.
8) If you are not at home or for any reason miss the
scheduled delivery, we will reschedule a second
delivery and you will have to pay an additional
Article 4: Customer Pick-Ups REQUIRE AN APPOINTMENT,
YOU CAN NOT JUST SHOW UP AT THE SHOWROOM OR
If you choose to pick up your merchandise, please
give us notice of two business days. Acceptable
forms of payment for customer pick-ups are cash,
cashier’s check or money order. Please carefully
inspect merchandise. Upon taking possession of
merchandise, you waive claims for damage or defects
If the customer is picking up clearance merchandise
we do not offer any special crating or packaging.
Article 5: Damage
Grant’s is unable to accept responsibility for any
damage that has not been noted on the Bill of Lading
or any damage reported to us more than 48 hours
after delivery for UPS or FedEx shipments. Please
verify that the correct item and number of cartons
have been delivered, and inspect your furniture
carefully while the delivery person is still at your
home, before signing the Bill of Lading. Your
signature is your acknowledgment that your
merchandise is satisfactory and is in order. Any
claim of damage that is not noted on the Bill of
Lading is your responsibility.
Valid damage claims will be resolved by repair or
replacement of the item, at the discretion of
Grant’s. Please allow Grant’s adequate time to
evaluate and resolve the problem.
Any legal disputes resulting in damages, from
failure to comply with our detailed delivery
instructions will result in a court action against
Article 6: Warranties
We warrant that all merchandise meets manufacturer’s
warranty standards. Manufacturers warranty
information is printed on the hang tags that arrive
with your furniture. Warranty begins when we receive
There is no warranty on clearance merchandise.
Article 7: Refunds
All refunds must be accompanied by original sales
There will be no refunds on merchandise that has
been accepted by the customer. In the event that
merchandise we deliver has a defect, we will inspect
the furniture in your home and repair or replace at
Article 8: Cancellations
This agreement is binding on these terms as soon as
you sign. If you cancel, Grant’s will retain one
third of the purchase price.
Article 9: Clearance Merchandise
Clearance merchandise includes floor models, goods
that are discontinued, and goods with some
All sales of clearance merchandise are final. There
are no returns, refunds, or exchanges for any such
faults with this merchandise
Made in USA. Since
If you’ve given up
thinking you can buy new furniture that’s designed
and made in America, think again.
Furniture has been made in the USA since 1924.
Approximately two-thirds of their revenues come from
products made in their factories by their own
craftsmen in Virginia and North Carolina.
personal note, The Grant Family would like to remind
you that not all furniture is created equal.
Take some time to educate yourself on furniture
construction and materials used. We strive to bring
you quality brand names, but not all brand names are
what they use to be. Most furniture manufacturing
plants in North Carolina belonging to some of the
most prestigious brand names are long closed and
forgotten. Look for Made in the USA items for a
lifetime of use.